FREQUENTLY ASKED QUESTIONS

Shopping

Utopia Fashion is the global e-commerce platform for fashion. We have the widest selections and authenticity is guaranteed.

Launched in 2024 to make fashion more accessible to all consumers, Utopia Fashion is a reminder that there’s a item for everyone, regardless of price, style, size, and function.

Now aiming to be one of the most trusted and seamless e-commerce marketplaces for fashion and expanding into apparel and accessories, the platform offers unique styles online and ships worldwide. Learn more at Our Mission.

All Utopia Fashion merchandise are authentic, guaranteed.

Learn more about our Assurance of Authenticity

Utopia Fashion only sells authentic items in an unworn and in pristine condition. 

There might be customs or import duties involved and the charges are determined by the Customs office of the country of delivery.

If the fees are applicable, please note that they are not included in the payment made and you will be billed directly by the courier in the designated country.

Gift purchase or gift receipts are currently not supported on our site.

We’re sorry to hear that the item did not meet your expectation. Please contact us so we can look into further details for you.

Shipping

We ship worldwide. Please visit our shipping info page for the countries we ship to and the shipping fees.

If your country is not on the list, please contact us for further assistance.

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact us if you have any problem tracking your order.

Every item at Utopia Fashion goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 7-10 business days, varies on arrangement of an order.

We ship to most destinations on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties and customers will be responsible for those charges. Please refer to our Shipping info page for more details. 

Sales Tax and VAT will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions, even for current offers that are completed at a later time.

Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

Pricing

We currently do not have a Best Price Guarantee or Price Matching policy.

However, we do welcome any feedback on certain products being priced uncompetitively.

Please contact us and we will be happy to assist further.

Returns & Exchanges

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us according to the return policy.

At the moment, we’re unable to offer an exchange or refund to the gift recipient.

To return your purchase, we’d need the holder of the original payment method to get in touch with us so we can assist further.